Monitoring and Observability Solutions

Most organisations already own monitoring tools. What they lack is monitoring that matches how the business actually runs: alerts people trust, dashboards managers read and data that explains an outage instead of just reporting it. As an official partner of SolarWinds, Dynatrace, Riverbed and ManageEngine, Future Matrix Tech deploys and customises these platforms to get there.

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Platforms we work with

Each platform has different strengths, and no single product does everything. We help you choose, or get more from what you already own.

What we cover

• Infrastructure and network monitoring: devices, servers, storage, virtualisation, links and traffic flows
• Application performance: response time, transactions, dependencies and database performance
• Logs and events: collection, correlation and retention
• Cloud and hybrid visibility: one view across data centre and cloud
• Digital experience: what users actually experience on their devices and in their applications

Advanced customization

Out-of-the-box monitoring is a starting point. The value comes from fitting it to your environment.

• Custom dashboards for operations, management and service owners
• Monitoring templates for your applications and device types
• Alert tuning to remove noise and keep the alerts that need action
• Escalation workflows matched to your on-call structure
• API integrations with ITSM, CMDB, chat and automation tools
• Automation of routine remediation and reporting
• Service dependency mapping so an alert shows which business service is affected
• Business-focused reporting on availability, capacity and service levels

How we deliver

1. Assessment of current tools, coverage gaps and alert quality
2. Design of architecture, polling, retention and integrations
3. Deployment and onboarding of devices, applications and users
4. Configuration and customization as described above
5. Optimization after a baseline period, when real behaviour is known
6. Training for administrators and operators
7. Ongoing support or managed monitoring

Frequently asked questions

Which monitoring platform should we choose?

It depends on what you need to see, your team size and budget. We run a short assessment and recommend against your requirements, including keeping what you have if it is enough.

Can you fix a monitoring tool that produces too many alerts?

Yes. Alert tuning is one of the most common requests. We review alert history, thresholds and dependencies, then rebuild the alert policy.

Can monitoring cover our backup platform?

Yes. We integrate Commvault job and capacity data into dashboards and alerts where the monitoring platform supports it.