ManageEngine Implementation and Customization Services

ManageEngine offers a broad set of IT operations tools at a practical cost. Future Matrix Tech, an official ManageEngine partner, implements and customises them so that monitoring, logs and the service desk work as one system.

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ManageEngine products we deliver

OpManager for network, server and storage monitoring with fault management and reporting
Applications Manager for application, database and end-user experience monitoring
NetFlow Analyzer for bandwidth and traffic analysis and capacity planning
Network Configuration Manager for configuration backup, change tracking and compliance audits
Firewall Analyzer for firewall policy and log analysis
EventLog Analyzer and Log360 for log management and SIEM
ServiceDesk Plus for IT service management, integrated with monitoring alerts
Site24x7 for cloud-based monitoring of websites, servers and applications

Our ManageEngine services

Deployment and migration

New installations, version upgrades, high-availability setups and migration from other monitoring tools.

Device and application onboarding

Discovery rules, credentials, custom device templates and monitors for in-house applications.

Alerting and workflows

Threshold tuning, notification profiles, escalation rules and automated workflows for common faults.

Dashboards and reports

Operations wallboards, management summaries and scheduled availability and capacity reports.

Integration

Alert-to-ticket integration with ServiceDesk Plus or third-party ITSM, plus API integration with other systems.

Training and support

Administrator training, documentation and ongoing support.

How we deliver

Assessment of requirements, current tooling and success criteria
Design of architecture, sizing, access and integrations
Deployment in phases, starting with a pilot scope
Customization of dashboards, alerts, templates and reports
Training and documented handover
Optimization and support after go-live

We also deliver SolarWinds, Dynatrace, Riverbed and ManageEngine. See the monitoring and observability overview for how the platforms compare.

Frequently asked questions

Can you connect OpManager alerts to our service desk?

Yes. Alert-to-ticket integration with ServiceDesk Plus is a standard part of our deployments, and we integrate with other ITSM tools through APIs where supported.

We already run OpManager but do not trust the alerts. Can you help?

Yes. We review device templates, thresholds and dependencies and rebuild the alert policy so that alerts mean action is needed.

Get more from ManageEngine

Ask for a demo or a review of your current deployment.

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Offices in Jeddah, Riyadh, Dubai and Jordan · info@futurematrixtech.com · +966 50 661 7076